Sent a name to a relative through email and they didn't get it.

Jenny Lin Hartvigsen

I sent a relative a name through email and the didn't receive it. I tried a different email for them and they got the name but then it says oops something went wrong with the name. How do I get them the name since I can't print or unreserve it now?

Brett .

@Jenny Lin Hartvigsen

Jenny

I am just another 'lowly' User/Patron ...

Just in passing ...

[ And, I happen to be a Member of the Church ... ]

Firstly ...

Make sure, that your "Relative", is (actually) ALREADY, "Signed Into", their 'FamilySearch' Account (on the same, "Browser"; and, particular Computer); BEFORE, trying to access the link ...

Secondly ...

Just quickly ...

Easiest way ...

Short Answer: Send the (actual) URL, of the individual/person, in an "E-mail" ...

https://www.familysearch.org/tree/person/details/[PID]

Where: [PID] represents the 'FamilySearch Person Identifier' (PID) of the particular individual/person concerned

I hope, that this may help/assist, somewhat.

Brett

Amy Archibald

Check out this Help Center article for detailed instructions on multiple ways to resend the links:

How do I resend the email to share a family name?