How do I fix an issue with a name reservation? I wish to share it with temple but it seems locked
If someone can help me with a name that I reserved in 2021. It seems locked. I was able to make a request for the couple sealing, but no other actions can be taken. I want to share it with the temple so their work can be done. If you can assist me that would be wonderful.
Angela Thomassen
Thank you
Answers
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In order to assist you with your locked reservation, we need the individuals name and ID number to investigate.
If you reserved an ordinance that was originally Shared with the Temple, it cannot be shared again, but you can Unreserve it, which will put it back on the Shared with the Temple list.
Looking forward to helping you, if needed.
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LT8K-7L2
wonderful. I can not figure out if I have caused the issue somehow when I started trying to learn this program. Between Familysearch and Ancestry I have been busy teaching myself. I just found this board. To which I am so grateful! That is her number. That is my Mother in Law. Her mom's work was just completed. But I think I have Mary Patricia Mason locked up. Can you check for me and help? Thank you so much.
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Hello @AngelaThomassen
I see that you have the Baptism, Confirmation, Initiatory and Endowment ordinances reserved for Mary Patricia Mason.
If you would like to reserve the Sealing to Spouse and Sealing to Parent ordinances, go to the record for Mary, click on the Ordinances tab, then click Request. Because Mary was born in the last 110 years you will be asked to fill out a form naming a close relative of Mary who gives permission for the ordinance to be done. You can enter the name and contact details of your husband (if he does give permission:))
OR
If you have already reserved the Sealing to Spouse and Sealing to Parent ordinances when you click on the Ordinances tab, then click Request you will see a blue box with "Permission to request these ordinances is being reviewed".
This means that your request for these ordinances has gone to a special team who will check your relationship and the relationship of the person who is giving permission. The team will send you an email notifying you that the ordinances are in your Temple Reservation List OR the team may require further information from you.
The team is backlogged so you will need to be patient.
If I have missed the issue, please, could you let us know.
kind regards
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Hello @AngelaThomassen
I read your query again and I think I missed the issue.
I am wondering if you had another account back in 2020 when you reserved the ordinances for Mary?
If so, the Baptism, Confirmation, Initiatory and Endowment ordinances may be reserved under the other account.
You can tell this by going to your Temple Reservation List and look for the reservation for Mary in your list. (Click on Temple up the top of the screen, then choose My Reservations) If it is not in your list then I think it will be reserved under your other account.
FamilySearch support will have to release the reservations so they can be requested again.
kind regards
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It looks like the ordinances for Mary Patricia Mason were reserved in another account, I am sending you a private message for some additional information.
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Hi Angela,
Thank you for the additional information. Your case will be forwarded to a specialty team for review. You may be contacted by that team if they need more information.
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Thank you so much!
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