Membership Record Number Recovery option
I have a special request. The KA: I forgot my FamilySearch password or username needs to be updated to reflect the change made in the MRN recovery method, but I request that this recovery option be reconsidered and restored. When we are working with youth groups, which we do once a week, there are always youth who do not know their username or password. They do not have a viable recovery option and their parents are not available at the time to help them in the Church website. It is very important that the youth are able to sign in and participate in the activity/experience. I feel that the rug was pulled out from under us as we work with youth groups. We need the MRN recovery option. I sent the knowledge article and account information to our FHC leaders to help the youth leaders and parents prepare the youth for their visit and experience. Last night we worked with over 30 youth I was able to help three access by adding recovery options through my Missionary resources, and seven of them couldn't sign-in. We worked around by signing in as their helper in Helper Access, but this limits their experience and they cannot print ordinance cards. Please restore the MRN recovery option in Family Search. Thanks for your help.