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Can't access my Bookmarks and Discussions

1stackgen4
1stackgen4 ✭
April 10, 2022 edited April 10, 2022 in General Questions

Neither from the Community Home page nor from my profile page, I cannot access any of my Discussions and only the most recent 10 of my Bookmarks. When I click on My Discussions, the page simply refreshes -- empty. When I click on My Bookmarks, the most recent 10 display and there is no option to display more -- even though they were posted in January and February of this year. This has been the situation since I started using the Community Groups again after the update which coincided with an 18-month absence from genealogy research and posting in the Groups.

Pleae help me get access to My Discussions and My Bookmarks.

And now that I bookmarked this question, I have lost access to the oldest one that had been displaying. The system is only keeping the most recent 10!

Please HELP!

0

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    April 10, 2022 edited April 10, 2022

    @1stackgen4

    FYI

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    In relation to this "Community.FamilySearch" Forum ...

    There have been ongoing problems/issues, of late, with accessing one's, "Bookmarks"; and, "Discussions".

    The problems/issues, seem to be DIFFERENT; when, trying to access such, from different pages/screens.

    Unlike you, I currently do not have problems/issues, accessing my, "Bookmarks"; and, "Discussions", from the scenarios that you reference.

    As an aside ...

    IF, you 'see' either, only one/a few ; or, NO, "Discussions"; but, there is a "More Discussions" link appearing, on the bottom 'left-hand-side'; THEN, select that, I found, that doing so, each time, brings up one's MISSING "Discussions", one after the other ...

    The following, was accessed, from my "Profile", selecting "Discussion"; where, ONLY "One" appears; and, yet, I have "Hundreds" ...

    So, I select, that "More Discussions" link ...

    image.png

    Selecting the "More Discussion", just once, I get ...

    image.png

    And, I just keep selecting that "More Discussions", until the OTHER appear ...

    [ Unfortunately, there is NOT the same, ability, for one's "Bookmarks" ... ]

    I know, that this certainly may not help/assist; but, I hope, that this may provide you with another avenue to pursue.

    Brett

    1
  • 1stackgen4
    1stackgen4 ✭
    April 10, 2022

    Thank you, Brett. It was kind of you to offer this hint. I was able to access Discussions in general in this way and leaped back to 2018 discussions, but paging through everyone's discussions didn't bring up the ones I'm needing. I can't remember exactly when I posted the ones I need now for current research.

    Have any "Systems" people or moderators indicated that this problem is being worked on?

    Thank you for your help. I appreciate it very much. I recently spent a week at the Family History Library in Salt Lake City and asked two of the Help staff for help with it. Neither of them were aware of the problem and suggested I post here. So thank you for coming to my aid. I do hope it is being worked on and will be fixed.

    Elizabeth

    0
  • 1stackgen4
    1stackgen4 ✭
    April 10, 2022

    Thank you, Brett. Using your "system," I have been able to get to some "Notifications." So I've been able to see some of my posts and some of the responses. I have copied and pasted all I could find into a Word document, for safekeeping. Not all of the responses displayed. But now that I have the dates, I can page through "All Discussions" and get to all the responses to my queries. Thank you very much.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 10, 2022

    @1stackgen4

    Elizabeth

    I am just glad that I could help/assist.

    [ And, of course, that it works ... ]

    Just in case your were not aware ...

    The SAME method works, for one's 'Comments', that one made, in 'Posts', as well.

    The one for 'Comments', lists all the 'Comments', that one made, in all 'Posts', in which one has commented.

    [ ie. NOT just one's 'Posts', that might be you missing ones ... ]

    And ...

    The link, to 'see' one's "Notifications", that one has "Set", in "Notification Preferences" is:

    https://community.familysearch.org/en/profile/notifications

    Whereby, instead of a "More Discussions/Comments" link, there is a "Next" 'Button'.

    Brett

    1
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