Printing family name cards

perryleroyspice1 · April 7

Temples no longer return family name cards, so we have to reprint for each ordinance. I try to reprint, and get a message warning me the card has already been printed, and then it won't proceed to allow a print.

Help

Phone 416-722-5892 or email [email protected]

perryleroyspice1 · April 7

Prefer old help system with a person on the phone

perryleroyspice1 · April 7

How do you read open the answer?

perryleroyspice1 · April 7

Sorry. Lousy system. Not at all intuitive. Posted a question. Reply was answered. How do you find out the answer? Prefer to talk to someone. Please

perryleroyspice1 · April 7

Nuts. I give up

Brett . · April 8

@perryleroyspice1

FYI

[ Difficulties/Frustration aside ... ]

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

[ And, I happen to be a Member of the Church ... ]

Just in passing ...

Please be, aware; and, advised, that ...

There was a recent problem/issue, with the "Printing", of "Temple" Cards 'per se', not just "Reprinting" ...

As such ...

Just in case ...

Firstly ...

IF, you have NOT already; THEN; ...

Here, is an "Oldie"; but, STILL, a "Goodie" ...

Try "Clearing", the "Cookies"; and, the "Cache", of your "Browser" (and, even, your "Browsing History").

It does not always work; but, more often than not, it does work ...

Here are some 'Knowledge Articles", in 'FamilySearch':

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Plus ...

Furthermore, with regard to the matter ...

(1) Some Users/Patrons have had success, by "Changing" to ANOTHER "Browser".

and ...

(2) One User/Patron advise of this ...

Not sure this will help you, however, it is what I did for the situation several days ago.

When the expected "print" page did not appear, I hovered the computer mouse over the browser icon that I was using and saw that the print page was opened. I clicked on that page so that it was the dominate page and continued on as usual to print the temple cards. (The only way I can think to describe it is that somehow it was "behind" the open reservation list so that it didn't show as expected.)

Here is a link to that 'Comment'; and, the particular post ...

https://community.familysearch.org/en/discussion/comment/441099/#Comment_441099

https://community.familysearch.org/en/discussion/comment/441099#Comment_441099

Now ...

Failing that ...

Secondly ...

Questions:

(1) WHAT, "Browser"; &, "Operating System", are you using?

(2) Is the "Browser" one of those that is supported, by 'FamilySearch'

(3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

So ...

That Said ...

Just in case ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

And ...

Finally ...

Also, just is case ...

Here are some MORE "Knowledge Articles", in 'FamilySearch':

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

Please advise if these do not work.

I hope, that this/these may help/assist, somewhat.

Brett

Kerijy · April 8

Hello @perryleroyspice1

Live phone support is available for Canada Monday-Saturday 8am-8pm; Sunday 1-8pm Mountain Time (GMT - 7)

The telephone number for Canada is 1-866-406-1830.

kind regards