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Printing Temple cards not working

davidgordontwitchell1
davidgordontwitchell1 ✭
April 3 in Temple

I've tried everything: rebooting, clearing cache, clearing cookies, etc. I used to be able to go to my "Reserved" and from there select those individuals that are in need of ordinance (in this case initiatory) hit the blue print button and at that point I'd see all that I had selected and have the opportunity to filter to the specific ordinance for which I needed cards. Then a PDF file would appear and I would print the PDF. Now--nota. no PDF file appears and when I press "continue" nothing happens. I've got a temple appoint and need the cards--what do I do?

Tagged:
  • Printing
  • Preform Next filter not working
1

Answers

  • davidgordontwitchell1
    davidgordontwitchell1 ✭
    April 3

    I can print from any other application program but just not Family Search?

    0
  • Amy Archibald
    Amy Archibald mod
    April 3

    Try a different browser than what you are using.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 4

    @davidgordontwitchell1

    David

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    [ And, I happen to be a Member of the Church ... ]

    Just in passing ...

    You are not alone ...

    Please be aware; and, advised, that ...

    There has been, an ongoing problem/issue, with "printing", the "Temple" Cards, for a number of Weeks now ...

    The matter, has been "Reported" to; and, is being investigated" by, 'FamilySearch'.

    The matter appears to be quite COMPLEX, affecting, "Operating Systems" and, "Browsers", differently ...

    Some (maybe MANY) Users/Patrons, have not be able, to "Print", the "Temple" Cards, for a number of Weeks.

    I know, that this certainly does not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 4

    @davidgordontwitchell1

    David

    Furthermore ...

    Here are some, previous, recent 'Post', on the matter ...

    FamilySearch Help

    'Category' = Temple

    HOME > FAMILYSEARCH HELP > TEMPLE

    Temple cards won't print

    https://community.familysearch.org/en/discussion/120181/temple-cards-wont-print

    https://community.familysearch.org/en/discussion/120181/temple-cards-wont-print

    problem printing cards

    https://community.familysearch.org/en/discussion/120189/problem-printing-cards

    https://community.familysearch.org/en/discussion/120189/problem-printing-cards

    Can no longer print temple cards

    https://community.familysearch.org/en/discussion/120299/can-no-longer-print-temple-cards

    https://community.familysearch.org/en/discussion/120299/can-no-longer-print-temple-cards

    can't print temple ordinance cards from Family Search

    https://community.familysearch.org/en/discussion/120497/cant-print-temple-ordinance-cards-from-family-search

    https://community.familysearch.org/en/discussion/120497/cant-print-temple-ordinance-cards-from-family-search

    The Temple ready names I found would not print saying I had printed them. I had not.

    https://community.familysearch.org/en/discussion/120539/the-temple-ready-names-i-found-would-not-print-saying-i-had-printed-them-i-had-not

    https://community.familysearch.org/en/discussion/120539/the-temple-ready-names-i-found-would-not-print-saying-i-had-printed-them-i-had-not

    WILL NOT PRINT ORDINANCE CARDS

    https://community.familysearch.org/en/discussion/120666/will-not-print-ordinance-cards

    https://community.familysearch.org/en/discussion/120666/will-not-print-ordinance-cards

    And ...

    FamilySearch Help

    'Category' = FAMILY TREE

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    Is there currently a printing problem with FamilySearch?

    https://community.familysearch.org/en/discussion/120301/is-there-currently-a-printing-problem-with-familysearch

    https://community.familysearch.org/en/discussion/120301/is-there-currently-a-printing-problem-with-familysearch

    Provided, just; so that, you are aware of the extent o the problem/issue.

    Brett

    0
  • LAHS6
    LAHS6 ✭✭
    April 4

    @davidgordontwitchell1

    Not sure this will help you, however, it is what I did for the situation a several days ago.

    When the expected "print" page did not appear, I hovered the computer mouse over the browser icon that I was using and saw that the print page was opened. I clicked on that page so that it was the dominate page and continued on as usual to print the temple cards. (The only way I can think to describe it is that somehow it was "behind" the open reservation list so that it didn't show as expected.)

    1
  • Brett .
    Brett . ✭✭✭✭✭
    April 4

    @LAHS6

    FYI

    It's 'Brett'

    Now ...

    That is the sort of "Feedback", that the Programmers/Engineers, NEED to 'hear' about/be made aware of ...

    Attention:

    Moderator [ ie. 'FamilySearch' "Support" ( Personnel ), @Norm Jones

    This "Feedback", is "Definitely" worth, passing onto, the Programmers/Engineers ...

    Just my thoughts.

    Brett

    0
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