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Messeges not working

kentblainebuckner1
kentblainebuckner1 ✭
March 28, 2022 edited July 9, 2024 in General Questions

The messages system isn't working. I can receive messages and I can reply. However, when I click on the referenced person's name in blue I am not directed to that person's page. This has been going on for 3 days. It used to work until now. Thank you for taking care of this problem. Kent Buckner

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Answers

  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    March 28, 2022

    @kentblainebuckner1

    Thank you for bringing this problem to our attention. We are looking into the issue and will reply back to you soon.

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  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    March 28, 2022

    @kentblainebuckner1

    Kent,

    You are not alone. Many users of FamilySearch have reported this issue, and it has been forwarded to our Engineers.

    Best Wishes!

    0
  • Brett .
    Brett . ✭✭✭✭✭
    March 29, 2022

    @kentblainebuckner1

    Kent

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Further to; and, in support of, what 'CJTober' has already proffered ...

    Just so that you are aware ...

    'Yes', you are, certainly, not alone ...

    Here is a recent post, on this matter, of a few days previous:

    FamilySearch Help

    'Category' = Tree

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    Problem with messaging

    https://community.familysearch.org/en/discussion/120088/problem-with-messaging

    https://community.familysearch.org/en/discussion/120088/problem-with-messaging

    I know, that this certainly does not help/assist; but, I just wanted to let yo know, that the matter is "Known"; and, being investigated; plus, hopefully, eventually, addressed/fixed

    Brett

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  • Dan L Walters
    Dan L Walters ✭
    March 30, 2022

    Till this issue is fixed with the message system, you may want to enable your email address so individuals can contact you.


    I send about 5 or more messages a day, letting individuals know that I have updated and/or changes (like merging individual records) to an individual record.

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