I been having a problem with clicking on url when I do I am directed sign in again

joseph St. Denis

the problem is when I click to sign in nothing happens when I click to sign in. If I click create a new account, the form to out a new account opens. I do not want to open a new account. I just want to be able to copy and paste the information to my computer.

DebDT

We aren't showing any problem with the sign in feature. Try a different browser, and delete cookies and cache from your computer. Don't create a new account. Try our suggestions first, if you are still experiencing problems, please call 1-866-406-1830. That is our contact number.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

Graham Buckell

@joseph St. Denis

Are you saying that you are able to sign into Community (hence you were able to create this post) but you cannot sign into FamilySearch itself?

A number of people have reported that you are often required to sign into FamilySearch again even if you have been in recently. I have experienced this too. But I can sign in without a problem.

If this problem recurs, it may be an issue of a conflict between your computer and the FamilySearch website.

I suggest you try the following:

1. Try again - there may have been a temporary glitch.
2. Have you turned your computer off since last trying? If not then reboot.
3. Try using a different browser
4. Check that your browser is up-to-date (eg. for Chrome, click on the three vertical dots on the far right, click help, click About Google Chrome)
5. Clear FamilySearch cookies - go to https://www.familysearch.org/cookies
6. If all of the above do not work, try clearing all of your temporary files and cookies in your browser (for Chrome this is the 3 dots again, Settings, Security & Privacy, Clear browsing data).

Hopefully one of these will solve your problem.

Regards

Graham Buckell

joseph St. Denis

I tried clearing the FamilySearch cookies, rebooting the computer and clearing all the temporary files in the browser. I still have the same issue. I notice if I access from Wikitree with the url I can access the files in FamilySearch but I can't access the files when I go from the details to sources click on to the url I am directed back to the sign in page.

I am a Windows 11 Laptop on Edge

Graham Buckell

I suggest you try the support number @DebDT included above,