Permission granted but still asking to request permission
Last year I asked permission from my family to perform ordinances for a decease nephew. I received the authorization via email from familysearch on Oct 27, 2020, but since then and after the system still shows that I need to request permission.
I tried to find a solution using the familysearch chat, but they couldn't help. We already cleaned the browser history and cookies, but that didn't help.
Can you please help?