Blank screen when seaching records

shiloh1234

For the last few weeks I have not been able to access records. When I sign in and put in a name and relevant info the screen comes up blank. Ironically I've no problem indexing records for familysearch. This blank screen appears in seaching all the databases once I put in the relevant information. Can anyone suggest how the problem can be resolved? Thanks.

Brett .

@shiloh1234

FYI

Welcome to the "Community.FamilySearch" Forum.

[ With what appears to be your first post ... ]

I am just another 'lowly' User/Patron ...

Just in passing ...

Respectfully ...

Questions:

(1) WHAT, "Browser"; &, "Operating System", are you using?

(2) Is the "Browser" one of those that is supported, by 'FamilySearch'

(3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

And, of course, an "Oldie"; but, often, STILL, a "Goodie", that more often than not works ...

(4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?

So ...

That Said ...

Just in case ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

Please advise if these do not work.

I hope, that this/these may help/assist, somewhat.

Brett

shiloh1234

Thanks Brett. I use Firefox. Will check out the links you sent. It is so strange that I can index records but not boot up records on the search page. WIll check all you've suggested. Thanks again.

Brett .

@shiloh1234

FYI

It is not really strange; as,

▬ there are CONSTANT "Changes", to the "Family Tree" Part of, 'FamilySearch'

▬ Whereas, by comparison, there are significantly LESS "Changes", to the "Indexing" Part of, 'FamilySearch'

In regards to, the "Family Tree" Part of, 'FamilySearch' ...

I principally use, the "Browser" of 'Google' "Chrome", with "Windows 10" ...

But ...

That Said ...

I ALSO use 'Mozilla' "FireFox" (a far bit) ...

[ Plus, in a 'pinch', I use 'Microsoft' 'edge" ... ]

ALL with the LATEST "Versions" of each ...

And, I am NOT experiencing, what you are.

Brett