Blank screen when seaching records
For the last few weeks I have not been able to access records. When I sign in and put in a name and relevant info the screen comes up blank. Ironically I've no problem indexing records for familysearch. This blank screen appears in seaching all the databases once I put in the relevant information. Can anyone suggest how the problem can be resolved? Thanks.
Answers
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FYI
Welcome to the "Community.FamilySearch" Forum.
[ With what appears to be your first post ... ]
I am just another 'lowly' User/Patron ...
Just in passing ...
Respectfully ...
Questions:
(1) WHAT, "Browser"; &, "Operating System", are you using?
(2) Is the "Browser" one of those that is supported, by 'FamilySearch'
(3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?
And, of course, an "Oldie"; but, often, STILL, a "Goodie", that more often than not works ...
(4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?
So ...
That Said ...
Just in case ...
Here are some "Knowledge Articles", in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
I got a message that the site does not support this browser
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I delete all of the cookies and temporary files stored by my internet browser?
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
How do I keep pop-up blockers from causing issues?
Good Luck.
Please advise if these do not work.
I hope, that this/these may help/assist, somewhat.
Brett
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Thanks Brett. I use Firefox. Will check out the links you sent. It is so strange that I can index records but not boot up records on the search page. WIll check all you've suggested. Thanks again.
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FYI
It is not really strange; as,
▬ there are CONSTANT "Changes", to the "Family Tree" Part of, 'FamilySearch'
▬ Whereas, by comparison, there are significantly LESS "Changes", to the "Indexing" Part of, 'FamilySearch'
In regards to, the "Family Tree" Part of, 'FamilySearch' ...
I principally use, the "Browser" of 'Google' "Chrome", with "Windows 10" ...
But ...
That Said ...
I ALSO use 'Mozilla' "FireFox" (a far bit) ...
[ Plus, in a 'pinch', I use 'Microsoft' 'edge" ... ]
ALL with the LATEST "Versions" of each ...
And, I am NOT experiencing, what you are.
Brett
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