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Blank screen when seaching records

shiloh1234
shiloh1234 ✭
February 22, 2022 edited February 24, 2022 in Search

For the last few weeks I have not been able to access records. When I sign in and put in a name and relevant info the screen comes up blank. Ironically I've no problem indexing records for familysearch. This blank screen appears in seaching all the databases once I put in the relevant information. Can anyone suggest how the problem can be resolved? Thanks.

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    February 22, 2022

    @shiloh1234

    FYI

    Welcome to the "Community.FamilySearch" Forum.

    [ With what appears to be your first post ... ]

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Respectfully ...

    Questions:

    (1) WHAT, "Browser"; &, "Operating System", are you using?

    (2) Is the "Browser" one of those that is supported, by 'FamilySearch'

    (3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

    And, of course, an "Oldie"; but, often, STILL, a "Goodie", that more often than not works ...

    (4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?

    So ...

    That Said ...

    Just in case ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Good Luck.

    Please advise if these do not work.

    I hope, that this/these may help/assist, somewhat.

    Brett

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  • shiloh1234
    shiloh1234 ✭
    February 22, 2022

    Thanks Brett. I use Firefox. Will check out the links you sent. It is so strange that I can index records but not boot up records on the search page. WIll check all you've suggested. Thanks again.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 22, 2022

    @shiloh1234

    FYI

    It is not really strange; as,

    ▬ there are CONSTANT "Changes", to the "Family Tree" Part of, 'FamilySearch'

    ▬ Whereas, by comparison, there are significantly LESS "Changes", to the "Indexing" Part of, 'FamilySearch'

    In regards to, the "Family Tree" Part of, 'FamilySearch' ...

    I principally use, the "Browser" of 'Google' "Chrome", with "Windows 10" ...

    But ...

    That Said ...

    I ALSO use 'Mozilla' "FireFox" (a far bit) ...

    [ Plus, in a 'pinch', I use 'Microsoft' 'edge" ... ]

    ALL with the LATEST "Versions" of each ...

    And, I am NOT experiencing, what you are.

    Brett

    0
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