Concerning ordinance status for Frederick Joseph Jacobson, LN3R-LXV

My brother died over 7 years ago. I have been trying since then to complete his needed ordinances. Family Search continues to state that ordinance status is not available and that more information is needed. My last effort was 15 October 2021 as follows:
"I am seeking a resolution to my inquiry in reference to my brother, Ja Jacobson. I sent in a copy of his death certificate as requested. It has also been added as a source for him, Frederick Joseph Jacobson, LN3R-LXV. Again, his case # is 08219384."
What other information is needed? I have received no information in over 4 months.
Answers
-
We are sorry you are still having trouble. We will send your request to a specialized team for handling. If needed, they will contact you.
0 -
Private message sent to guest with an update on this issue.
0