Ordinance work indicating NO AVAILABLE , possibly needs information

judymeyer2

ID @ KWZR-RJ6 and KWZR-RJZ both show the same message when we try to request ordinance work. We thought we had corrected all information and when my cousin signs in with her membership number it still shows Not Available. What does she need to do to get this two relatives of hers released to do temple work?

DMS1737

Thank you for contacting FamilySearch Community and bringing your concern to our attention. Your question has been forwarded to a specialty team for review and resolution. Please watch for a small red dot (near the envelope in the upper right corner) which will indicate a response from this team.

Thank you

Bryan54

Leonard Doyle Lee KWZR-RJZ and Jane Louise Swartz KWZR-RJ6: Private message sent with an update on the issue.

judymeyer2

the option of having the request for ordinance work never pops up, message only says Not Available. Need help

KawaiolaSniffen

I have almost the same problem. Prior to the pandemic I had no problem submitting names for temple work. Now when i go into family search.org the ordinance caption does not appear on my lap top. It has before.

How can I get it back on?

Brett .

@KawaiolaSniffen

FYI

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

[ And, I happen to be a Member of the Church ... ]

Just in passing ...

Questions:

(1) WHAT, "Browser"; &, "Operating System", are you using?

(2) Is the "Browser" one of those that is supported, by 'FamilySearch'

(3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

An "Oldie"; but, STIIL, often, a "Goodie" ...

[ It often works; but, sometimes, may not ... ]

(4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?

So ...

That Said ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

I hope, that this/these may help/assist, somewhat.

Brett