I am trying to help my 12 year old daughter create an account. When I sign up as a member it asks for a record number. When I enter her record number (as shown in membership info in Tools) it says there is already an account connected to it. But I haven’t created an account with that membership number. I still try to recover it using the option to use the membership number but then it tells me it there is no account that uses that number. Can anyone help?