Missing Ordinances

aeh87

Hello

For the life of me, I cannot figure out why my grandmother has a current green temple icon and request option to be sealed to her parents. She was sealed to her parents back in 1985 when she herself went to the temple. Although it shows she was sealed in 1985 how do I get rid of the green icon.

Grandmother is lxzm-ncr

Thanks

Gordon Collett

What you are seeing in Family Tree:

This usually means that at some point she was removed as a child to her parents and placed as a child of a set of duplicates of her parents. This can happen when someone is working on merges and instead of merging all sets of duplicate parents, just removes some of them. Usually there is evidence in the change log to show what happened.

The team of specialists here can usually get this fixed for you very promptly. You should be hearing from them.

Sanra

@aeh87

Thank you for reserving the available ordinance and preventing duplication.

Your case will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need additional information.

Bryan54

Private message sent with an update on the issue.