Since the Search updates I can't access my tree

System

This discussion was created from comments split from: I respectfully wish that Family Search would quit changing things that are working just fine. It ma.

Valerie Forrester

Since the updates I can't access my tree

Brett .

@Valerie Forrester

Valerie

I am just another 'lowly' User/Patron ...

Just in passing ...

Questions:

(1) WHAT "Update" (and, WHEN)?

(2) What do you man by: "... I can't access my tree ... "?

Please advise.

Now ...

That Said ...

Further Questions:

(1) WHAT, "Browser"; &, "Operating System", are you using?

(2) Is the "Browser" one of those that is supported, by 'FamilySearch'

(3) Are your "Browser"; &, "Operating System", Up-To-Date, with the LATEST (or PREVIOUS) versions of each?

(4) Have you tired "Clearing" the, "Cookies"; &, "Cache", of your "Browser"?

So ...

That Said ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Good Luck.

I hope, that this/these may help/assist, somewhat.

Brett

genthusiast

@Valerie Forrester What is the error preventing you from access? Perhaps include a screenshot of the error/problem here?