linking to Ancestry.com
I have been attempting to help a member of my ward to link her FamilySearch account with Ancestry. She had a guest membership to Ancestry back in 2016 but didn't link it with FamilySearch. I have been online with FamilySearch on two different days trying to fix this. However, nothing has resolved this problem. There has to be simpler way to help members who made this mistake. She has deleted her Ancestry account hoping that this would allow the link to go through. FamilySearch still says that she has an Ancestry account. My question, is there a simple way to link the two accounts after this mistake?
It can be very frustrating trying to link a FamilySearch account with an Ancestry account. There is an article in the Help Center that gives the steps for trying to resolve this issue. Unfortunately, it seems that my attempts in giving you the link is not working.
Go to the Help Center in FamilySearch and search for Ancestry. Then, click on the article entitled "My Account Has Already Been Linked to Ancestry".
I will send you a private message and try to put the link in there.