Invalid word in name--won't allow sealing to husband. How correct?
Kind Hearted Girl
1870 – about 1930
• M1MD-CK4
Message says she can't be sealed to her husband, Frank Red Horse, because there is an invalid word in her name. Her name really is "Kind Hearted Girl".
How can this be corrected, so she can be sealed to her husband?
Answers
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On this question I would call her by her surname only 'Horse and put Kind Hearted Girl as her alternative name in the details page.
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FYI
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
Just in passing ...
Regarding, the individual/person, "Kind Hearted Girl" ... ( M1MD-CK4 ) ...
FIRSTY ...
I would humbly suggest, NOT following, the advice, to "... call her by her surname only ..."
I would humbly suggest, LEAVING, the "FIRST Name" Field; as, "Kind Hearted Girl"; and, also, LEAVING, the "LAST Name" Filed; as, [ "Blank" ( ie. "Not Recorded" ) ] ... ie. NOTHING.
[ That is, if; or, until, a "LAST Name", may be established ... ]
IF, you have a 'look'; THEN, you will 'see', that there is an "Record Hint", for the "1900, Census of the United States of America"; which, "Clearly" indicates, that she IS a/the Spouse / Wife, of "Frank RED HORSE"; so that, the "Name" of "RED HORSE", in fact, is her "Married" 'Family Name'/'Surname'.
Certainly, NOT, that of the 'Family Name'/'Surname' (if any), of her "Birth" Parents.
Of course ...
You can, certainly INCLUDE, an "Alternate Name", in the "Other Information" Section, of Kind Hearted Girl RED HORSE; as, a "Married" name.
But, personally, It would just LEAVE the "Name" in the "Vitals" Section; as, "FIRST Name" Field; as, "Kind Hearted Girl"; and, also, the "LAST Name" Filed; as, [ "Blank" ( ie. "Not Recorded" ) ] ... ie. NOTHING.
SECONDLY ...
You are not alone ...
There are many post like yours ...
You have done, what you can do, by posting here, in this "Community.FamilySearch" Forum, under the 'Category' of "Temple".
Short Answer: ' Yes', the problem/issue, regarding "Temple" Work, relates to the "Name".
Specifically, in your case, the particular "Word" of "Girl", in the "FIRST Name" Field.
And, 'Yes', 'Technically', we must "Request", for each individual/person, for each "Ordinance", in each and every case.
[ As, you have done here, in this particular post ... ]
Hopefully, a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], here in this Forum, WILL take this matter of yours, into the Workings, of 'FamilySearch' "Support", to better assist you.
As you are most likely aware ...
There are certain "Words", when used in the "Name" Field, of an individual/person, in "Family Tree", of 'FamilySearch', that evoke the, "Needs More Information"; and, contact 'FamilySearch', for "Temple" Work.
Individuals/Persons, in "Family Tree", of 'FamilySearch', whose "Name" Field, contains these certain "Words", need to be investigated by 'FamilySearch', in each and every case, prior to "Temple" Work being undertaken, to ensure that these certain "Words" are actually part of the individual's/person's "Name", rather than the contextual use of the "Words".
Just in case ...
Here is a "Knowledge Article" in 'FamilySearch':
What words and abbreviations cause "Needs more information" to appear?
And, remember, that list of "Words" (and "Abbreviations") is non-exhaustive, there are others.
Again ... remember ... you are not alone ...
Good Luck.
I hope, that you get the help/assist, you require.
Brett
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A private message is being sent to the guest for additional information. Please look for the red dot next to the envelope top right in Community.
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I note the link Brett references includes this note
"If one of the words in the list is the name of one of your ancestors, post your question in the FamilySearch Community. To post a question, follow these steps:"
interesting . . .
so it seems that there is actually some way to get around this (get it submitted for temple work) that a few moderators might actually know about and can forward to the appropriate team.
BUT shouldn't this sort of thing be routed to that group in the first place - a group ONLY made up of moderators (and or people who really CAN take action on the item) INSTEAD of posting it to a PUBLIC category where the whole world makes their own personal comments - for an item that only FS personnel can really take action on.
(In the old world we had CASES for this - so that the item went privately and directly to the right people to resolve - and the rest of the <public> community with their comments and ideas and didnt even get involved.
again and again we in the community seem to ask ourselves - why is there not a PRIVATE way to resolve this sort of issue (the way their used to be with the CASES methodology.)
I mean I realize we are in a new world - post cases (a different set of tools than we had before) - but the principal is the same - why cant certain requests be routed privately and directly to the team that can resolve them - instead of putting it here in the public category and where what should be a private is kept private (from the submission point)
I mean there are various types of requests like this - that have NO NEED to go through the public posting process - and would be much better kept private and DIRECT to the team that knows the exact action to take and can actually take it. Much more efficient, direct, and private.
just telling people "Oh if you want to resolve such and such" please go the community . . . doesn't "cut it"
The community is a big place - they need to routed to a VERY specific place that they can submit and it is not exposed to the public if there is no need.
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@Dennis J Yancey - Thank you for calling our attention to this. I'll bring this up to the team.
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Thanks
There are numerous things I wish would be directly routed to a "action team" instead of just some FAQ that tells people to go visit the community (with no clear guidance) as to exactly what to do and precisely where.
The community is a big / complex and sometimes confusing place and so often newbies get sent here with some directive from some FAQ and have no idea what they need to do precisely to get some need resolved.
- Updates to Read only Family Tree Profiles
- Issues that require assistance in temple submission
- Reset of password help
- items in relation to living people marked as deceased
- and various others I cant remember at the moment
Just seems to me to be very disrespectful and uncourteous to tell people to "go to the community" when what they need is the action of a very specific action that can only be accomplished by a FS employee or a very special moderator and really would be best taken care of privately.
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All - I have an update to the issue that @Dennis J Yancey raised about the link that @Brett . provided above.
The Help Center article - What words and abbreviations cause "Needs more information" to appear? - has been removed. I have no update on when it will be replaced with updated information.
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Please be aware that private emails are now available in Europe for questions. Go to [email protected]
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FYI
Just in passing ...
'Yes', you are correct ...
And ...
There is ALSO, am "E-mail", for those, in "North America" ...
[ As I have raised in OTHER 'Posts' ... ]
[ And, by no means, NOT putting you personally, on the spot ... ]
But ...
That Said ...
Therein, lies a REAL Problem/Issue ...
There are "E-mail" Addresses, for 'FamilySearch' "Support", in the "Areas" of, "North America"; and, "Europe".
BUT, there are NO "E-mail" Addresses, for 'FamilySearch' "Support", in the "Areas" of, "Asia Pacific"; or, "Latin America"; NOR, the OTHER "Areas", of the World (eg. Africa).
There are, MANY; Many; many, of us active Users/Patrons, throughout the rest of the World, who DO NOT, reside in, "North America"; or, "Europe".
Question: How about us? ... WHERE, are the "E-mail" Addresses, for 'FamilySearch' "Support", for the rest of us?
Many of the rest of us, would ALSO like to contact 'FamilySearch' "Support" PRIVATELY.
[ Rather than, the "Public" nature, of this "Community.FamilySearch" Forum ... ]
[ eg. Like the OLD 'FamilySearch' "Support" Case Management System ... ]
Just my thoughts ...
Brett
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its just an email . . . even if you are in australia or wherever I don't think there is anything preventing a person in Australia from sending an email to the one that is used for North America and actually getting help.
simply that the time zone for people actually readng the email is off.
but do you see any FAQ page or scenario (other than the contact page) where it says to resolve a given problem by using a specific email that is what is currently lacking.
all the Help Center articles simply say "Go to the community and post a question there" as if that was going to quickly resolve the issue by the right party <sarcastic>
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Dennis
No disrespect intended ...
But, obviously, the sort of response, one would expect, from someone in "North America" ...
I gave up, even bothering to "Call", the likes 'FamilySearch' "Support" (and, even, the "Global Service Centre"), a number of Years ago, when my 'Locale", came under the "Asia Pacific" Area.
[ Where, the "Head Office", was located in the "Philippines" ... ]
[ And, that was, even when, the FREE "Call Number", was from My "Locale" ... ]
Do you know, what it is like, to trying to converse, with a "Telephone Operator", whose first language, is not that of your own, the accent is impossible.
Unfortunately, the Church, is not alone; as, MANY of the "Companies", in my 'Locale", have "Outsourced", their "Call Centres", to the likes of the, "Philippines"; or, "India". As such is "Cheaper". But, the "Communications" is ... WOEFUL ...
It can be (and, is) 'horrendous' ...
Have you not 'seen', the "Contact Us", for 'FamilySearch'; where, the World, is BROKEN UP, into "Areas".
The ONLY time, that I had any joy, was when my 'Call', was very occasionally, automatically routed, through to someone in, the "United Kingdom"; or, if I was vey lucky, in "North America" (even, "Utah").
But, that was generally, "After Hours"; and, as such, I would often, purposely, stay up, till the EARLY Hours, of the Morning; so that, "Holding Off", my "Calls", until After Hours ...
I STOPPED contacting/calling 'FamilySearch' "Support" YEARS ago.
Turning instead, to OLD 'FamilySearch' ("GetSatisfaction") 'Feedback' Forum; and, later this Forum.
WHY, do you think, I was SO disappointed, with the 'Demise' of the (now) OLD 'FamilySearch' "Support" Case Management System, Early LAST Year.
And, it was NOT just, for the ability, of sending "Private" communications.
Turning to your other comment ...
Have you NOT 'seen', some of the responses, from the "Moderators" [ ie. 'FamilySearch' "Support" ( Personnel ) ], in this very Forum, directing submitters, to the "Locale", of the submitter; as, the "Moderator" only handles matters, from "North America".
And, I am NOT taking about, posts, submitted, in a "Foreign" Language ...
[ I am taking about, posts, in "English" ... ]
I am sorry ...
WHY, would I even bother, wasting my time, sending an "E-mail", to the likes of the "E-mail" Addresses, for 'FamilySearch' "Support", in the "Areas" of, "North America"; and, "Europe", WHEN, they WILL direct me, to contact my relevant "Area", of "Asia Pacific".
Been there ... done that ... NOT going to go, through that again ...
At least, posting, here in this Forum, one has a better chance, of getting an 'Answer'/response, from 'FamilySearch' "Support" (in one's First Language), rather than trying to through "Contact Us".
Try; being, one of the MANY, whose First Language, is "English", that DO NOT live, in "North America" (or, the "United Kingdom"); then, one would understand.
Again, No disrespect intended ...
Brett
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understood
I was simply talking about the EMAIL
I'm just saying when you send an email in most cases they will have no clue what part of the world you are emailing from and probably don't even care (unless they plan on calling you).
YES for call centers and calls that can result from the email - YES I totally agree with your point.
and no disrespect at all.
I see your point for calling.
(many of my past "cases" were issues that could be resolved simply with email . . . )
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