11 year old deacon needing to print temple cards
My son is a new 11 year old deacon. We have a church account for him and we also have a FamilySearch account that has his MRN attached and associated. but, for some reason we are unable to search for names that he can take to the temple for baptisms. Whenever we use the Temple menu and choose "Ordinances Ready" and press the button for "Baptisms and Confirmations" we get the following error
Unable to Retrieve Ordinances
Sorry, an error occurred while retrieving the ordinances that you requested. We apologize for the inconvenience.
Is it truly a system error (if so it's been happening for 4 days now) or is there some restriction for youth this young? Or something else? Any ideas?