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"Sign in" won't accept my Username and Password

William O Peck
William O Peck ✭
January 28, 2022 edited January 28, 2022 in FamilySearch Account

After clicking "Sign in" and entering my username and password, i'm told that i have the wrong information. However, when i click on "sign in with Church Account", which has the same username and password, I am immediately give access to my account. Hmmm???

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    January 28, 2022

    @William O Peck

    William

    I am just another 'lowly' User/Patron ...

    [ And, I happen to be a Member of the Church ... ]

    Just in passing ...

    As an aside ...

    Please be, advised; and, aware ...

    Recently ...

    That OUR, "Church" Account; and, 'FamilySearch' Account, have NOW, been separated, to a significant degree.

    Here is a "Knowledge Article", in 'FamilySearch':

    FamilySearch and Church Account Split

    https://www.familysearch.org/en/help/helpcenter/article/familysearch-and-church-account-split

    Good Luck.

    I know, that this may not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective.

    I hope, that this may help/assist, somewhat.

    Brett

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  • ann moore_8
    ann moore_8 ✭
    February 6, 2022

    I have attempted to change my password twice. I still can't get to my account.

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  • Brett .
    Brett . ✭✭✭✭✭
    February 6, 2022

    @ann moore_8

    Ann

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    [ And, I happen to be a Member of the Church ... ]

    Just in passing ...

    Question: Did you get, CONFORMATION, of the "Change"?

    [ The "System", may just take some time to "Synchronise" (ie, the "change" to take effect) ... ]

    And ...

    IF, you are a Member of the Church; THEN, you can, access your 'FamilySearch' Account, through your "Church" Account.

    Just my thoughts.

    Brett

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