Unable to search using any of the supported Browsers just get a blank page
Tried using Windows 10 and 11 with MS Edge, Firefox, Brave and Chrome all latest version and none are able to complete a search. When you select the search from the menu the web site shows a blank page with a circle turning which disappears and leaves you with a blank page.
Tried clearing cache for browsers with no change.
Very discouraging considering how the old web site worked perfectly every time. Now the web site is useless.
Does anybody have a suggestion.
Answers
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It sounds like something else is blocking your access then. I am not having a blank screen when searching - Windows 10, Chrome 97, DSL Wi-fi Internet connection.
Either some security or content filtering application is blocking you (only you would know about those - dealing with your Internet connection/security configuration) or possibly some problem with FamilySearch servers serving the pages to your location (For example, if Amazon servers were having difficulties in your area. Perhaps other users from your location could verify whether they also have the same problems).
It might be interesting to know cookie settings you are allowing for familysearch.org. You would find this in your browser settings or in COOKIE PREFERENCES at the bottom of familysearch.org page.
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FYI
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Further to; and, in support of, what 'genthusiast' has already proffered ...
Here are some "Knowledge Articles" in 'FamilySearch':
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
How do I keep pop-up blockers from causing issues?
Good Luck.
I hope, that this may also help/assist, somewhat.
Brett
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Thank you, the popup was the isssue, now works properly.
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😀
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