Password Reset by Email
I am a Family History Specialist at the Oakland FamilySearch Library. I am working with a patron to reset the passwords on multiple FS accounts via email. We attempted to reset her password both from the sign-in page using her correct username and via my access to Account Manager. She never received the reset password emails. But I know that the email addresses are good because with her on the phone, I was able to send her test messages from my private email account.
Why are password reset emails not arriving at the patrons' inbox?