Family Search, this morning, and go to Tree, I get a Bad Gateway

jlwestra

When I try to get into Family Search, this morning, and go to Tree, I get a Bad Gateway. I am using Chrome and Firefox. Is this my problem, or is there a general problem this morning with Family Search.

Gail Swihart Watson

It is not you at all.

Gail Swihart Watson

Some of it is up. When I search the tree for a known ancestor, it comes up in the search results and I can click it to produce the normal record. If I click "Tree" in the sub menu above the record, "Overview, Tree, Person, Recents," I get the error again. If I click "View Tree" for this ancestor, I get the error again. I think there is a menu glitch.

My recommendation if you are doing something specific to a person which will take you a while (like upload lots of memories etc) search for that person and you will be able to go to work.

Memories, sources, searching for records in the right side menu - they all work.

Brett .

All

FYI

Just in passing ...

'Yes' ...

There appears to be a significant Problem/Issue, accessing one's 'Pedigree', for ALL of us, all around the World

Whereas ...

It has been just fine, all of the Day, Wednesday, 22 December 2021 today, My Local 'Time' UTC +11 Hours.

But ...

That Said ...

Now, just around "Midnight" (on Wednesday) ± a few Minutes ... it has gone down ...

Internal Server Error; &/or, Bad Gateway ... in my case BOTH ...

Sounds like a Main "Server" or two, has/have gone down ...

It happens ...

Hopefully, temporarily ...

Brett

Gail Swihart Watson

Here is more info that makes me chuckle. In the main genealogy area (ie NOT in the community) you can click on the questionmark in the circle. In the popup choices is "Contact Us". That produces a bad gateway error too. LOLOL.

Gail Swihart Watson

I think they are fixing it. The main drop down to the tree works for me. The Tree link within a record does not. (502 gateway). The View Tree for a record works for me.

AndLinda

All seems to be working. Thank you for your patience.

PatriciaSproat

keep getting a bad gateway when using family books library

AndLinda

@PatriciaSproat, you stated that you are getting a bad gateway when using the FamilySearch Digital Library, if I understand you correctly. I have replicated this and it seems to be working fine for me. I would suggest that you clear your cookies and temp files and maybe change browsers if clearing cookies doesn't help.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser