Technical Issue

PeonyGirl

Not sure whose side is in the wrong here. No matter what batch I select, I get this image instead of the usual

I can't seem to fix it and I've had to remove all my batches as each one, either in English or Italian gives me this pop up script. Help!!

Thanks, Peonygirl

PeonyGirl

perhaps this image might be easier, less darkness

Mirevo

For technical problems this article may be able to help you:

How do I delete all of the cookies and temporary files stored by my internet browser? Clear your cache or cookies in these circumstances:

• Over time, a large cache of temporary files and cookies accumulates and can cause problems when you use the FamilySearch website.
• Your computer does not respond quickly and efficiently.
• Data on FamilySearch displays poorly or not at all.

If you clear all cookies, it can affect your access to other websites. Try these steps first:

1. Make sure you use a supported Internet browser.
2. Delete just the cookies that FamilySearch uses.
   1. Go to https://FamilySearch.org/cookies.
   2. When the message Reset your cookies? appears, click Yes.
3. If the problems still occur, clear all of your temporary files and cookies. Then restart your computer. Please search the web for instructions for your specific browser.

Hope this help you to solve the problem, pleas keep us updated.

PeonyGirl

Thanks for trying, but no that isn't it. I reset my FS cookies, with result of same message.

I also restarted my computer, nothing.

I'm at a loss. Not good enough in debugging to figure this out.

Peonygirl

PeonyGirl

Well, believe it or not, it was the browser. I posted the technical issue in Mozilla, where I usually work on FS batches.

I switched to Microsoft Edge, and voila! it worked!!! Go figure, most of the time FS didn't like Edge.

Guess things change, thanks for trying to help me.

Peonygirl