My ancestor LV2T-XST, is connected to someone else's temple work
I input my family member's name and information (ID# LV2T-XST) to submit his name for temple work. After I entered his information and went to ordinances, there was information stating that his temple work had been completed. However, I know his work has not been submitted or completed. He died in 2019. But the temple work was done in 2015! There is definitely an error, and it is some type of duplicate. I don't know how to fix this so I can do the work. There are no duplicate options. Can I get help for this, please?