I am a Ward temple and family history consultant. A ward member wishes to do temple ordinances for a friend, but the circumstances are unusual and not covered by the information available.
We suggest you have the member contact us, and outline the unusual circumstances, so we can forward the case to the proper department. If there is sensitive information, that individual can indicate that is the case, and we can private message them for additional information, prior to sending it forward. The case has to be handled directly with the requestor.
Be sure the friend is found in Family Tree, because ID numbers are required.
Hi @Juliet Eden
@Sanra is correct that we should teach those we work with how to make friend requests, and since the knowledge article from our Help Center does explain what is needed to forward a friend request to the team that can either approve or decline the request, please be sure you have covered all of the information in that knowledge article which you can review through the following URL: https://www.familysearch.org/en/help/helpcenter/article/can-i-request-proxy-temple-ordinances-for-a-friend
Since this is not our preeminent obligation, please be sure the person you are helping understands this article which is very specific about what is required so that they will not be disappointed if their "special circumstances" do not meet the criteria for having the request approved.
If the person you are assisting is in North America, they can contact us directly by phone or chat as explained on the Contact Us page which is now a Quick Link at the upper right of the Community page. They can also create their own Community Post so that we can be of assistance.
Thank you for your responses. The member I am assisting finds it very difficult conversing on the telephone, and would also find it difficult to compose an email. The information you require is of a sensitive nature, which I do not which to explain on a public forum. Will someone please email me privately so that I can explain the circumstances in this case. I can obtain written permission from the member concerned to authorise me to act on their behalf if required. The familysearch article does not cover the circumstances of this matter.
Please respond in English ,as I do not understand any other language. Thank you.
I will be sending you a personal message to discuss this concern further to try to help.
I sent you a message yesterday on the same page we were using before, to tell you that I now have the signed permission and that I think everything is now ready to submit the request, but I don't know what to do next. I have not yet received a personal email from you. Are you able to pick up my email address from my membership profile, because I don't remember that I have posted it anywhere else on FamilySearch.
We no longer work through "email" as part of the frontline FamilySearch Support team, but I have sent you a personal Community message in response to your comments. Thank you for helping Sister Foss. The next step is to continue to assist her by working with her as she either creates her own Community post so that we can work with her through her account, or by having her call our Frontline Support team at 1-866-406-1830 so that we can forward her request to the appropriate support team. They would email her personally to get the scanned permission letter to assist with her "friend" request.