Home› Welcome to the FamilySearch Community!› Suggest an Idea

Challenges to Feeding Back

Eric Hartvigsen
Eric Hartvigsen ✭
November 3, 2021 in Suggest an Idea

At the bottom of most person pages there is a link to "Feedback". However when I use that link I am routed to the Discussion Board which when I click that link tells me "You don't have permission to do that". Instead I finally found that if I go: to the Help button (the ? in a circle) on the top menu, and click the "Community" option and then go to "Categories" and then "Suggest and Idea" and then select the blue "+New Idea" button, I finally get to this page. Would it be possible for someone to Link the original "Feedback" button on the bottom of most pages to where I ended up today which I only found by accident. Thank you.

Tagged:
  • New
  • Help & Feedback
1
1
Up Down
1 votes

New · Last Updated November 3, 2021

Comments

  • Eric Hartvigsen
    Eric Hartvigsen ✭
    November 4, 2021

    At the bottom of most person pages there is a link to "Feedback". However when I use that link I am routed to the Discussion Board which when I click that link tells me "You don't have permission to do that". This happens whether I use Safari of Chrome as a Browser. Instead I finally found that if I go: to the Help button (the ? in a circle) on the top menu, and click the "Community" option and then go to "Categories" and then "Suggest and Idea" and then select the blue "+New Idea" button, I finally get to this page. Would it be possible for someone to Link the original "Feedback" button on the bottom of most pages to where I ended up today which I only found by accident. Thank you.

    0
  • Eric Hartvigsen
    Eric Hartvigsen ✭
    November 4, 2021

    Also on that matter, It might be made more clear that your Idea for consideration hasn't been sent if you select the "save" button. It also has to written again in the leave a comment box and still be "Posted" to be sent.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 4, 2021

    @Eric Hartvigsen

    Eric

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    [ Attention: @Mark McLemore ]

    'Yes', there is a problem/issue ...

    Just so that you are aware ...

    Such occurred just after the NEW 'Format' of this "Community.FamilySearch" Forum, went "Live" on Monday, 1 November 2021.

    FYI

    I ORIGINALLY "Reported" such on that day (Mon., 1 Nov).

    Here is one the links to my reports:

    Suggest an Idea

    HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

    Fault/Flaw. Problem/Issue. Accessing. BOTH. "Contact Support" (CFSF); &, Feedback (FS)

    https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

    https://community.familysearch.org/en/discussion/107763/fault-flaw-problem-issue-accessing-both-contact-support-cdsf-feedback-fs

    Plus ...

    I also reported, the SAME, by submitting a 'Comment', in the following post:

    FamilySearch Help

    ▬ General Questions

    HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

    Report a Community Problem

    https://community.familysearch.org/en/discussion/107761/report-a-community-problem

    https://community.familysearch.org/en/discussion/107761/report-a-community-problem

    Sadly ...

    My 'Comment', in that post, seems to have been "Deleted"/'Removed"/'Hidden" (from "Public" view).

    And ...

    As an aside ...

    UNFORTUNATELY ...

    Such has NOT been fixed; although, such was considered to have been addressed/fixed.

    Plus ...

    I tried, latest versions, in the "Browsers" of, 'Google' "Chrome"; and, 'Mozilla' "FireFox", with the "Operating System" of 'Microsoft' "Windows 10" - it made NO difference.

    And, such has also been reported ...

    Again, later, that I know of ...

    [ 1 ] ... 3 November 2021

    Suggest an Idea

    HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

    Problem in Community

    https://community.familysearch.org/en/discussion/107899/problem-in-community

    https://community.familysearch.org/en/discussion/107899/problem-in-community

    [ 2 ] ... 3 November 2021

    FamilySearch Help

    ▬ General Questions

    HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

    Where do I report a problem on FamilySearch?

    https://community.familysearch.org/en/discussion/107874/where-do-i-report-a-problem-on-familysearch

    https://community.familysearch.org/en/discussion/107874/where-do-i-report-a-problem-on-familysearch

    I know that this does not help; but, I hope that this gives you some, insight; and, perspective.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    November 7, 2021

    @Eric Hartvigsen

    Eric

    Follow-Up ...

    FYI

    Just checked Today (am. Sunday, 7 November 2021, My 'Local' Time = UTC +11 Hours).

    The ORIGINAL matter, 'seems' to have FINALLY been "Resolved".

    Now going to:

    Welcome to the FamilySearch Community!

    https://community.familysearch.org/en/

    https://community.familysearch.org/en/

    Brett

    0
Clear
No Groups Found

Categories

  • 30.1K All Categories
  • 24.2K FamilySearch Help
  • 125 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 461 FamilySearch Account
  • 4.4K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 639 Memories
  • 6.5K Temple
  • 322 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups