Entered the wrong phone number to verify account
I was trying to help someone set up a new Family Search account. Unfortunately we entered her landline phone number rather than her cellphone number have the verification code sent. So obviously we couldn't verify and activate the account. At that time we were unable to set up a different account as the member number was linked to the account we couldn't verify and I couldn't find a way to go back into the information for that account to put in the right phone number. In reading through other messages in this group, I've seen mention that unverified accounts are deleted after 48 hours or at least disconnected from the membership number associated from them but I don't know if this is right or not.
Is there a way to detach the account we couldn't verify from the member number or go into that account to put in the right phone number so this person can finish signing up for their account?
Thanks.
Answers
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We believe you will be better served with this particular problem if you will call Family Search Support at the following phone #: 1-866-406-1830.
Best Wishes!
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Hi @danielleoviatt1,
Links in accounts that are not activated become invalid after 48-hours, and since you did not provide the name of the person you were trying to assist, we could not investigate this concern any further. You should be able to help your guest register again, and this time, please either provide the cell phone number, or use the drop-down option to add their email as the recovery option.
Should you have further problems, please follow the instructions above which would be to call FamilySearch Support at 1-866-406-1830 to work with an agent directly. If you call, the person who actually needs help will need to be with you since we must work with them directly rather than working through another person. This is in accordance with our Privacy Policy which is available to view at the bottom of most FamilySearch pages.
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