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Getting Family Search to release names to me.

Brittany Bowen Burton
Brittany Bowen Burton ✭
October 14, 2021 in Temple

I have a family line with the last name of 'Children.' The computer system doesn't like that last name and says there is not enough information to reserve and print the temple cards. I have had Family Search send me multiple cards. I used to do this by opening a case number. I'm not sure where to go to send the user ID and name to get the cards released to me. This is especially difficult now that the temple holds onto all the cards so I now have to request them for every ordinance instead of every individual and so far it usually takes at least two weeks to get new cards emailed to me.

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Answers

  • LaReinJM
    LaReinJM ✭✭
    October 14, 2021

    @Brittany Bowen Burton

    Your question will be forwarded to a specialty team for review and resolution. You will be contacted by private message in Community from that team to gather more information.  Look for a notification on the top right of the page in Community when you are signed in. The envelope and the bell notify you of messages. Please reply directly to that message with the information requested.

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  • Suzanne Adams1
    Suzanne Adams1 ✭
    October 14, 2021

    Dear Guest,

    We have consulted other moderators with your concern about being able to reserve and print your temple cards. The following knowledge article explains a reason why you are having to deal with this. https://www.familysearch.org/help/helpcenter/article/what-words-and-abbreviations-cause-needs-more-information-to-appear

    It's a hassle for those of you with legitimate family names on the 'invalid' list - FamilySearch has to work behind the scenes to allow you to proceed. We are moving your concern to the appropriate team that will be contacting you to resolve your concern. This part of the Community messages will usually appear "closed" but it will then be "open" in another area.

    Thank you so much for contacting FamilySearch.

    Sincerely, FamilySearch

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  • sjtibbitts
    sjtibbitts ✭
    October 15, 2021

    Please refer to a private message requesting further information.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    October 15, 2021

    @Brittany Bowen Burton

    Brittany

    I am just another 'lowly' User/Patron ...

    [ And, I happen to be a Member of the Church ... ]

    Short Answer: 'Yes', you are correct, the problem/issue, regarding "Temple" Work relates to that word.

    Specifically, the particular "Word" of "Children", in the 'Family Name' / 'Surname'.

    And, CURRENTLY, 'Yes', one must "Request", that each individual/person, be "Checked", in each and very case

    As proffered in the aforementioned "Knowledge Article" in 'FamilySearch':

    What words and abbreviations cause "Needs more information" to appear?

    https://www.familysearch.org/help/helpcenter/article/what-words-and-abbreviations-cause-needs-more-information-to-appear

    And, remember, that list of "Words" (and "Abbreviations") is non-exhaustive, there are others.

    Unfortunately ...

    There are certain "Words", when used in the "Name" Field, of an individual/person, in "Family Tree", of 'FamilySearch', that evoke the, "Needs More Information"; and, contact 'FamilySearch', for "Temple" Work.

    Individuals/Persons, in "Family Tree", of 'FamilySearch', whose "Name" Field, contains these certain "Words", need to be investigated by 'FamilySearch', prior to "Temple" Work being undertaken, to ensure that these certain "Words" are actually part of the individual's/person's "Name", rather than the contextual use of the "Words".

    FYI

    You are not alone ...

    There matter was also raised recently as an "Idea" (ie. 'Feedback'):

    Automate unblocking temple work for valid surnames in Family Tree that are in the invalid words list

    https://community.familysearch.org/en/discussion/104711/automate-unblocking-temple-work-for-valid-surnames-in-family-tree-that-are-in-the-invalid-words-list

    https://community.familysearch.org/en/discussion/104711/automate-unblocking-temple-work-for-valid-surnames-in-family-tree-that-are-in-the-invalid-words-list

    You may wish to add your support to the aforementioned "Idea" (ie. 'Feedback').

    Just some thoughts.

    Brett

    Attention: @Bruce Wilkinson

    1
  • sjtibbitts
    sjtibbitts ✭
    October 18, 2021

    Please refer to private message for the answer to your question.

    0
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