Getting Family Search to release names to me.
I have a family line with the last name of 'Children.' The computer system doesn't like that last name and says there is not enough information to reserve and print the temple cards. I have had Family Search send me multiple cards. I used to do this by opening a case number. I'm not sure where to go to send the user ID and name to get the cards released to me. This is especially difficult now that the temple holds onto all the cards so I now have to request them for every ordinance instead of every individual and so far it usually takes at least two weeks to get new cards emailed to me.