Here is some information that might help you understand why the ordinances say "not available".
We will need your great grandmothers name, id number, birth and death dates to review your issue. Please post them in this discussion.
Hope you get this information
Nora Ripeka Paraone LHVS-NN6 DOB 28/6/1892 Death 10/12/1958 Thank You
This is another different question, I have been trying to contact the people who have requested to complete some ordinances, but no response re relationship - how do we find out if they are related to me or my relatives?
The link below will help you enable relationship viewing to other users of Family Tree, it they have also enabled it.
You might wish to join the Relative Finder group, and use it to see about relationships.
or this may help.
Wishing you success in finding how others are related to you.