How do I access my old cases?

Paula Paradise21

I would like to find my old cases for a case that was closed

Allison Lathrop

Hi Paula,

In order to answer your question, we would need more information i.e., does this pertain to Indexing or Familysearch?

Paula Paradise21

It pertains to familysearch and problems with the catalog and records

Brett .

@Paula Paradise21

Paula

I am just another 'lowly' User/Patron ...

FYI

Due, to the unfortunate recent 'Demise', of the 'FamilySearch' "Support" Case Management System, earlier this Year; and, with NO immediate alternative (ie. "System"), the 'FamilySearch' "Support" (Personnel), were basically "Moved" 'holus-bolus' (ie. Included) into the MIX of, this "Community.FamilySearch" Forum, as such, we (ie. Users/Patrons) can NO LONGER our OLD 'FamilySearch' "Support" Cases.

Basically, for us (ie. Users/Patrons) they have GONE ... Never to be resurrected ...

Perhaps, 'FamilySearch', MAY have been able to "Download", the OLD 'FamilySearch' "Support" Cases; BEFORE, the FINAL demise, into some Format, that can be accessed/interrogated, by them; as, at least, something to look through/at; as, a "Backup" - you never know.

As an side ...

Just in passing ...

IF. like me, you still have, your OLD "E-Mails", from 'FamilySearch' "Support", that is one way of ascertaining the OLD 'FamilySearch' "Support" Case Numbers.

Just my thoughts.

Brett