How do I access my old cases?
In order to answer your question, we would need more information i.e., does this pertain to Indexing or Familysearch?0
It pertains to familysearch and problems with the catalog and records0
I am just another 'lowly' User/Patron ...
Due, to the unfortunate recent 'Demise', of the 'FamilySearch' "Support" Case Management System, earlier this Year; and, with NO immediate alternative (ie. "System"), the 'FamilySearch' "Support" (Personnel), were basically "Moved" 'holus-bolus' (ie. Included) into the MIX of, this "Community.FamilySearch" Forum, as such, we (ie. Users/Patrons) can NO LONGER our OLD 'FamilySearch' "Support" Cases.
Basically, for us (ie. Users/Patrons) they have GONE ... Never to be resurrected ...
Perhaps, 'FamilySearch', MAY have been able to "Download", the OLD 'FamilySearch' "Support" Cases; BEFORE, the FINAL demise, into some Format, that can be accessed/interrogated, by them; as, at least, something to look through/at; as, a "Backup" - you never know.
As an side ...
Just in passing ...
IF. like me, you still have, your OLD "E-Mails", from 'FamilySearch' "Support", that is one way of ascertaining the OLD 'FamilySearch' "Support" Case Numbers.
Just my thoughts.