Reserving a name that has been shared with the Temple.

judyannscott1

I would like to reserve the endowment for Hiram McDonnell Eaves 9HW4-8LK. This ordinance was reserved on 17 June 2015 and then shared with the Temple on 30 June 2015. It says that the endowment can be reserved now but when I click on the reserve button it does not allow me to reserve it. I don't know what I am doing wrong.

MNuttall

Hello @judyannscott1

I found the record of Hiram McDonnell Eaves 9HW4-8LK and see that the Endowment shared with the temple system is available to be requested. However, you will not be able to request the ordinance until you resolve the issue of the possible duplicate.

When you click on Request, the pop-out box indicates "Possible Duplicates" below the SP icon. The details page displays the possible duplicate: Mack Eaves G973-H3J.

You will need to review the possible duplicate and merge. It does appear that this is a valid duplicate as Mack is listed as an alternate name for Hiram. Also, the duplicate's spouse is Avie Hallford G973-FJC which appears to be a duplicate of Hiram's spouse, Sarah Aveline Hallford L5ZL-357.

The duplicate has no temple ordinances associated with the person, so once the merge is complete you should have no problem requesting the Endowment.

If needed, here is a link to the knowledge article that explains the possible duplicates error when requesting a name. Related articles explain the merge process:

https://www.familysearch.org/help/helpcenter/article/i-tried-to-request-a-name-but-got-a-possible-duplicates-error

Hoping this information is helpful.

judyannscott1

Thank you so much for the info! I was able to merge the two names and reserve the endowment.