Can't reserve spouse's ordinances because they are not related
I am helping a member in our ward (Janet Price) reserve the ordinances for their spouse, Rudy Vance Price (G8GW-ZWC), however the system won't let them because they aren't related. They are listed as their spouse in FamilySearch.
(Try to reserve ordinances, select "I Have Permission")
"FamilySearch cannot detect a relationship between you and Rudy Vance Price. Are you related to Rudy Vance Price?"
(Select Yes Radio Button)
"FamilySearch cannot detect a relationship between you and Rudy Vance Price. You must add the relationship in Family Tree to request ordinances."
When I select "View Relationship" on his page it doesn't show anything, but when I select the same thing on her father-in-law it lists her spouse as their connection.