Person clearly has enough information for ordinances but just orange message appears

in Temple
- Sarah Warren, a 9th great grandmother for my children, LTL2-3ZW, clearly has enough information to have her ordinances. The rest of her family is done. This message appears: This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information.
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Answers
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Hi Joan.
Your question/concern will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information. Please check your notifications in Community for requests
Please watch for a red dot to appear next to the small envelope in the upper right corner of your screen which will indicate you have received a message
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