I did the initiatory for my ancestor Orfelina Ortiz Garcia in Chile, Santiago Temple. It was done on May the 13th 2006, but it doesn't show in her record K636-CN8. Could you please help me?
@Lerida Sara Gilbert
Here is an article that will assist you: (for some reason I cannot put in the link but go to the help center by clicking on the ? mark with the circle around it. Then click on help center in the bottom left. Then in the search bar type in Missing Ordinance and membership information in Family Tree.
Try these solutions when ordinances and membership information do not show in Family Tree.
The ward or branch clerk must add a death date to the Church record before you can find the deceased person in Family Tree.
When the clerk records the death of a member, Family Tree creates a public record for that person. The new record is different from the record in your private space. Add the death information to the private space record. Then search for duplicates, and merge the private record with the membership record.
If the problem persists, contact us through Community.
This last portion is the information that we need to forward this to the department that will look up the initiatory information and get that loaded to FamilySearch.
Also if you have a copy of the ordinance card showing the information for Orfelina you can scan it and attach it.
Hopefully that will help.
Thank you for contacting FamilySearch. Best wishes as you continue finding records for your family.
Looked at the ID# and the missing ordinance. Escalated the case to the next Dept. Sent the patron a message.
Thank you! I still have her family card with the date when the ordinance was performed if you need it.
Yes! Please send an image of the card. If the correct information is there, we will be able to record the ordinance.
This is the card :)
Hello @Lerida Sara Gilbert
Thank you for providing the Stamped Temple Card.
The Initiatory now shows correctly on the record for Orfelina K636-CN8.
All the best.
Thank you so much!!