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Unable to share a name for Temple Work to a relative

Cooper52
Cooper52 ✭
October 2, 2021 edited October 2, 2021 in Temple

I am trying to share my Mother in Law’s ordinances to my sister. I have shared my father in law and 2 sister in laws with no problem but every time I try to share my mother in law I get the message come up “An error occurred sharing your Temple reservations”. I have been trying for 2 days both on my ipad and lap top

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Answers

  • CDBurk
    CDBurk ✭✭✭
    October 2, 2021

    Hi @Cooper52

    To try to assist you, we will need some additional information. We are sending a personal message to gather some additional details. Please respond to this message so that we can try to be of assistance.

    If necessary, we will gather enough information to forward your concern to a specialty team for additional assistance.

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  • Cooper52
    Cooper52 ✭
    October 2, 2021

    Many thanks for your message. Yes I have tried all of those steps you mentioned in your message. Every thing worked fine for her husband and 2 daughters but keeps coming up with an error for her x

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  • CDBurk
    CDBurk ✭✭✭
    October 2, 2021

    @Cooper52, please provide us with details about your equipment. That would be needed before we could report that the system is not acting as designed. Also, when do you get the error message?? Is it in the final step after you provide the name and email address for the person you wish to share the ordinances with? You are still welcome to private this additional information, and you can always print the card and then email a copy of the card to whomever you wanted to share with.

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  • Cooper52
    Cooper52 ✭
    October 2, 2021

    yes it is the final stage. I put my details in and my sister’s details in and when I press send it comes up with the error message. I have been trying for 2 days, both on my ipad and laptop

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