Server becomes bogged down.
The server becomes slower and slower as time goes on every six weeks or so and then it is possibly reset and everything goes very smoothly but gradually slows down so that when you tab to your fields or select items it takes a long time and accidentally errors are made that would not ordinarily be made. I do both indexing and reviewing and I find errors because of this I assume in reviewing others work. My sister, who also indexes these records, quit indexing because it was so slow and only does reviewing.
I would recommend that the resetting happen every 3 weeks or so rather than the 6 weeks it usually takes.
Thank you for considering this
Helene Richardson
Answers
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That issue is probably worse when you’re using Table Entry Mode. Between “server resets,” try optimizing your end of the transactions by frequently (e.g., weekly as was mentioned below) clearing of browser cache and cookies. Also, open only the Web Indexing program and right after a reboot. And, if you can, avoid Table Entry Mode. I use Form Entry Mode almost exclusively and am mostly insulated from those server issues.
Regarding the Internet component of the response issue, regularly (e.g., weekly) reboot your router. Unplug it at the router, wait 30 seconds or so, and plug it back in. Even the router accumulates junk files that need to be purged every so often.
Good luck.
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Hello RichardsonHelene1,
- Your computer does not respond quickly and efficiently execute your commands.
- Data on FamilySearch displays poorly or not at all.
Cookies are small pieces of code that FamilySearch and other websites store on your computer. Using cookies allows FamilySearch to customize your experience for you. This happens mostly when we index large batches or projects, it is recommended that we clear or reset our FamilySearch cookies once a week.
You can often solve the problems like the mentioned above by deleting the cookies stored on your computer:
Steps (website)
- Go to https://familysearch.org/cookies.
- When the Reset your cookies? appears, click Yes.
- (Optional) Reset your cookie preferences, if you do not like the default choice. Instruction are listed in the related articles, below.
Note: This feature only removes FamilySearch cookies from your browser.
Related articles
How do I set my cookie preferences?
How do I delete all of the cookies and temporary files stored by my internet browser?
We would like to know bit more about your server you are using and if your browser is updated.
If FamilySearch does not seem to be working correctly in the browser you are using, you can try a different browser, or check for updates to the browser you are using. Sometimes browser updates or updates to FamilySearch can cause some browsers to perform better than others.
You can also try changing your browser to other compatible browsers. You have the best experience on the FamilySearch website when you use a supported browser. The supported browsers give you the latest features and provide the best performance and security.
Regardless of the operating system you use, our website works with these fully supported browsers:
- Apple Safari—the current version and one previous
- Google Chrome—the current version and one previous
- Microsoft Edge—the current version and one previous
- Mozilla Firefox—the current version and one previous
Normally, Chrome, Safari, Firefox, and Edge update themselves with the latest features, bug fixes, and security patches. If your browser is not set to update itself, you can go to the browser's website to update it yourself. Safari is a browser built into the Mac operating system, and it cannot be updated independent of the operating system on a Mac computer. We recommend checking for an operating system update and updating to ensure you have the latest Safari browser version.
There is the complete version of the article I have provided you with, it has some details that may be able to help you to discern where the problem is.
We do not believe that FamilySearch resets its system. Sometimes, larger batches such as some of the US, City and Business Directories have a tendency to slow the systems down a bit. So, if you find that this is slowing things down too much - you may want to choose a different batch. Also, you might try getting a computer specialist or someone who knows how computers work and see if there is something else slowing things down.
Please review this article it has troubleshooting steps that may be able to help your computer to work better. If the problem persist please let us know. Thank you for helping us with Indexing.
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Comment: I am not aware of Web Indexing server slowing down in a cycle every 6 weeks - thank you for reporting the issue. It might also be an issue on your computer or network service provider - it is interesting that it is 'cycling' regularly every 6 weeks. If I run into the same issue I will come back to this topic and indicate that I see the same thing - but to this point I have not.
Suggestion: After completing a batch and before you download another you may want to try the standard 'clear cache and cookies' to see if that assists:
I hope this helps somewhat.
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The issue is most likely your computer being bogged down with cookies and temp files. If it is FamilySearch cookies contributing to the issue you can go to familysearch.org/cookies and click 'yes' for them to be reset.
Do you turn your computer off regularly? If not then it is a good practice to turn it off occasionally. That gets rid of a lot of stray bits and pieces of software that tends to accumulate.
Let us know if any of these suggestions and those above in the thread help or not!
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