Why are there so many batches that crash the website upon trying to open them?
Due: 4 Oct 2021
België, Provincie Antwerpen—Burgerlijke Stand, 1851–1910 [Deel C][MM98-T12]
This is one of the batches I am trying to work on opening crashes every time.
Answers
-
Thank you for your question. I was able to open batch MM98-T12 with no problem. Some housekeeping tips might be in order i.e., make sure your browser is up-to-date--Chrome is the preferred browser. Also, delete all temporary internet files along with familysearch.org/cookies. If this problem persists, please call us at 1-866-406-1830. Thank you for your dedication.
0 -
We were able to open the batch with no issue. You might try some housekeeping steps. If none of these help let us know so we can try something else.
- Reset your FamilySearch only cookies by going to this link. familysearch.org/cookies and say yes.
- Go completely out of your computer then back in.
- Switch browsers to see if that helps. It often does. After a few days you could check to see if your previous browser still has issues.
- Make sure your browser is up to date.
- Try another computer to see if you have the same issues still.
0 -
I tried all of your suggestions and the batches work on my computers, but sometimes I only have my iPad. It really seems hit and miss with my iPad. Sometimes the batch will open and I can be working and it just randomly crashes and sometimes the batch just crashes right at the start and some other projects work just fine.
0
