Matilde Medina (LXBB-6TM) is my mother and she past away a couple of weeks ago.
Her record shows her personal ordinances "cannot be requested"
I am attaching her death certificate; could you update her ordinances information?
Please accept our condolences at the passing of your mother. The issue has been forwarded to a specialty team for review and resolution. You may be contacted by private message should something else be needed. These knowledge articles may be helpul to you: https://www.familysearch.org/help/helpcenter/article/when-a-church-member-dies-does-the-church-membership-system-update-family-tree
Private message sent to guest with an update on his question