Ordinances marked yellow for Unavailable / Trying to reserve

in Temple
A relative KHX6-K9B has no ostensible reason for ordinances being unavailable, yet they show as yellow/unavailable. I'm fairly sure her work has been completed. Trying to reserve K8B3-2RP (her daughter's) SP ordinance, which shows as yellow/unavailable because of the mother's ordinance status. KHX6-K9B has dates and locations (enough info), so it's not that.
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Answers
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Somewhere along the way someone had entered Wynona KHX6-K9B as a male. That has now been corrected and her ordinances show correctly.
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Thank you so much!
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