Ordinances Ready

Daniele Franceschini

Hello,

It's been a few days that the "Ordinances Ready" page gives this message:

Select Ordinances

Type Unable to Print Ordinances

Sorry, an error occurred while preparing to print the ordinances that you requested. We apologize for the inconvenience.

I tried to clear the history but the result doesn't change. Can anyone help me?

Thanks.

Catherine0815

@ Daniele Franceschini 

Based only on my own personal experience when I got error messages with my printer. I would cancel the document(s) in the print Que, this is important, why I don't know but it is, FROM THE back of the PRINTER unplug the cord--wait 30 seconds and plug the cord back into your printer and turn it on. It clears the printer like a cold start clears a computer;.

Daniele Franceschini

@Catherine0815

Thanks for your answer, but that is not my problem. The printer is fine. There are no printing queues on it.

The problem is the website because it works if I try to print the ordinance from the person tab.

Besides, I experienced another problem that I have on all my web browsers on the website churchofjesuschrist.org, that is, from any page which I try to access on one of these drop-down menus ( Find a Temple, About Temples, Attending the Temple), the page refreshes itself without giving me any possibility to click on one of the submenus'.

A time ago I wrote to the support, but they didn't help me resolve this problem.

So, for taking the appointment to the temple through churchofjesuschrist.org, I use a different way, and for print the ordinances, I am forced to go in each person that I want to print the ordinance and print every time a name per page.

I would like to know to who I can write to notify these problems.

Anyway, thanks for the help, and have a good day.

Sanra

@Daniele Franceschini

Thank you for posting in the Community about the error message when trying to print ordinances from Ordinances Ready. This is a known issue for which the engineers are investigating.

We hope the problem will be resolved soon.

Thank you for your patience.

WIngram540

I am having the same issue now in 2022. I googled my issue and I found this post. Has anyone figured out a resolution?