Name Removed from Membership Rolls - Temple Ordinances?

in Temple
My mother Alice Jane Brown L2RS-D73 had her name removed from Church membership. She passed away over a year ago and I would like to do Temple ordinances for her. However, the following is listed for Temple ordinances in FamilySearch;
"Cannot Request - Not Available
This person's ordinance status is not available. Please contact FamilySearch Support if you are a relative and need more information."
Can her ordinances be made available so that I can perform them?
Thanks
Teresa
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Answers
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Thank you for contacting FamilySearch Community. Your question has been forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information.
Thank you
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Private message sent to guest with an update on this issue.
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