Beginning Monday, April 11th the temple category will only be viewable to Church members who must be logged into their member account to see it.
If you have questions about your account, please post in the FamilySearch Account category or contact us via another channel here: https://www.familysearch.org/en/fieldops/familysearch-support-contact-us.
I am a new member of the Church. Need help with seeing ordanaces for my deceased wife.
Hello,
I'm a new member of the Church. I've been baptized, but have not received any Temple ordinances yet. I've entered a few names into FamilySearch and I can see the icons B C I E for my father, but not for my wife who passed away in 2010. Why are her ordinances not available?
Thank you.
Answers
-
Michael,
We are not able to provide an exact answer as we do not have your deceased wife's Family Tree ID number, but it is most likely that her death date has not yet been added by the Church Membership Department. We will send you a private message to which you can reply and we will try to provide information that will be more helpful for you.
0 -
Buenas tardes Hermano Michael. Sería bueno que escribiera a soporte de familysearch para que ellos le ayuden a verificar porque las ordenanzas de su esposa no están disponibles. Puede comunicarse con ellos mediante chat, correo electrónico o puede llamarles por teléfono para informar su dificultad. Puede encontrar estas opciones para comunicarse con soporte haciendo click en el icono que es un signo de interrogación que aparece un poquito antes de su nombre. Al hacer click le va aparecer un poquito mas abajo de temas sugeridos la opción "comunicate con nosotros". Espero que mi sugerencia le ayude.
0 -
@Michael Cieplechowicz , you may also what to make sure there is not a duplicate PID for your wife. You may have entered her under one PID and when the death date was recorded by the Ward clerk another PID was created. Her ordinances would be attached to the PID that was created by the ward clerk's actions. Those two PIDs would then need to be Merged.
1