Wrong ancestors put in my tree by others.
Hello,
On several of my ancestral lines in Family Search, someone unknown to me has somehow linked incorrect people to my tree as if the incorrect persons are my ancestors. How can I delete these incorrect persons so I can add my actual ancestors? I sent a message through Family Search to one contributor, but have not heard back from her. Family Search will not let me add my actual ancestors on those particular lines now. Also, ordinances have been performed for those incorrect people who were added to my tree which sealed my ancestors to the wrong people.
Robert Awalt
Best Answer
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Your question will be forwarded to a specialty team for review and resolution.
You may be contacted by that team if they need to gather more information.
Watch for a tiny red dot to appear next to the small envelope in the upper right portion of your screen that in indicate you have received a private message in regard to this subject
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Answers
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You want to detach rather than delete. However, are you absolutely sure your tree back to that relationship is correct?
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@NidaFL , how is the recipient to know a message they receive is from the speciality team, not from some interloper?
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In the upper right portion of your screen you should see a tiny envelope. If a Private message is sent to that recipient they will see a tiny red dot next to that envelope
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@NidaFL, thanks but that wasn't my question.
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@dontiknowyou , If you are still wondering "how is the recipient to know a message they receive is from the speciality team, not from some interloper?" Unless you are on a specialist team,, have you tried to send a private message???
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I send and receive many private messages. More to the point, I have been told I would be contacted privately by someone to help with a situation requiring escalation, and then I was contacted privately.
The only way I would trust that the private contact was from an authorized person was if that person first posted in the Community thread saying they (a) were assigned to help me and (b) would follow up privately. At least then there are eyes on the initial interaction.
I have been contacted privately by someone who skipped that initial step in the Community thread. I had to vet the individual and I did confirm that they were a person in apparent good standing here. However, their subsequent behavior gave me reason to believe they were acting far outside their authority, and possibly in violation of FamilySearch policies and procedures.
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One post has been edited to remove personally identifiable information.
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