Temple ordinance done but not showing as done on the persons ordinance page
Quick Update - I just checked my account and the ordinance now shows complete on both the persons detail page as well as my own completed ordinance list. Thanks for the help today!
I completed an endowment last night that is now showing as complete on my temple list. But, I just got on to print the sealing to parent ordinance from the person's page and there, it shows the endowment marked in blue - as if it still needs to be done - and won't let me print the sealing to parent.
What do I do where it is marked as done on my list but not marked as done on their personal details page?
By the way, I did call into Family Search support but the brother I talked to did not know what to do and suggested I post my question here.
Thank you for your question in the Community. This is a known issue. The engineers are aware of a delay with the temple system and ordinances recently completed NOT showing in Tree. They ask for your patience.1
Sent the patron a note indicating the engineers are aware of this issue.0
This same thing has happened to me. Family completed a number of ordinances yesterday, and they are on completed list, but not showing done on the persons page.0
Please provide the name and PID of the records involved and we can research the issue for you.0