Temple ordinance done but not showing as done on the persons ordinance page
Quick Update - I just checked my account and the ordinance now shows complete on both the persons detail page as well as my own completed ordinance list. Thanks for the help today!
I completed an endowment last night that is now showing as complete on my temple list. But, I just got on to print the sealing to parent ordinance from the person's page and there, it shows the endowment marked in blue - as if it still needs to be done - and won't let me print the sealing to parent.
What do I do where it is marked as done on my list but not marked as done on their personal details page?
By the way, I did call into Family Search support but the brother I talked to did not know what to do and suggested I post my question here.
Best Answer
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Hi Jill
Thank you for your question in the Community. This is a known issue. The engineers are aware of a delay with the temple system and ordinances recently completed NOT showing in Tree. They ask for your patience.
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Answers
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Sent the patron a note indicating the engineers are aware of this issue.
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This same thing has happened to me. Family completed a number of ordinances yesterday, and they are on completed list, but not showing done on the persons page.
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Please provide the name and PID of the records involved and we can research the issue for you.
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