Hello @Rita Hatchett,
I am sending you a message to request more information so we can look at this issue.
Simply sign into FamilySearch, click the ? (in a circle) at top right of the page, and type that exact question in.
A Knowledge Article entitled "In Family Tree, what does "Not available" mean?" comes up. It explains why.
The Knowledge Article can also be found be clicking this link: https://www.familysearch.org/help/helpcenter/article/in-family-tree-what-does-not-available-mean