Please release Sealing to spouse for Arthur Albert Webb 9N4Y-Q1L and Selina Turland LT9N-HQ8

This sealing to spouse was shared with the temple since September 2010 by Family Search. The ordinance shows as printed but I fear that this ordinance card has been lost. And the ordinance has not yet been completed. I have been tracking this over the past few years and can not request it because it has been printed. Can you release it and let me know so that I can request the ordinance and print it and get completed? This is my eighth cousin's wife's line who I met in England. My ID is KWZ3-989
Answers
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Hello,
We need a little more information to help you.
Our engineers are aware of the problem, and are working on a procedure to unreserve, family names reserved by FamilySearch. Until this issue is fixed: We are sending your a Private message about how we can address this issue. We look forward to hearing back from you.
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Your request has been forwarded to the correct specialty team to review your request. If additional information is required, the speciaity team will contact you.
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Sent private message regarding no relationship showing in FamilyTree.
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Since the Temple has printed the Sealing to Spouse (SS) Ordinance for Arthur Albert Webb 9N4Y-Q1L and Selina Turland LT9N-HQ8 on 5 Dec 2019, we can not release the Ordinance.
The First Presidency stated in a letter on February 29, 2012: "Our preeminent obligation is to seek out and identify our own ancestors. Those whose names are submitted for proxy temple ordinances should be related to the submitter."
Thank you,
FamilySearch support staff
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