How do I access temple names from an account that has been frozen due to the individual's death?

Miyamoto Jensen

My grandmother just passed away. Her FamilySearch account was frozen. When she passed, the ward clerk updated her records so that it showed she died. Now, our family cannot access her temple names or sources and memories that she may have uploaded. How do we fix this?

Thanks!

1ByrdLady

Hello Miyamoto Jensen 

Welcome to the FamilySearch community, and thank you for your question regarding your grandmother temple reservation list.

• A person who reserved ordinances has died, is incapacitated, or had a withdrawal of membership
• You can request to have family names released when a member dies, is incapacitated, or has a withdrawal of membership.

I hope that we understood and provided information that answers your question. Thank you for using Community and we hope this link or the Help Centre provides the answers you seek. 

If you need further help regarding this question, please reply directly to me by clicking my contact name next to my picture.

I would like to thank you for your desire to seek out your ancestors and wish you joyful success as you do your family history work.

Brett .

@ZNN

Question(s):

Why not SIMPLY use THIS actual post, in the 'Category' of "Temple", in the "Q and A" Section", of the "Community.FamilySearch" Forum, by the Participant (ie, User/Patron), to TAKE such, into the Workings of 'FamilySearch' "Support", 'as is', to deal with the release of the "Reservations" in the Participant's (ie. User's/Patron's) ["Deceased"] Mother's 'FamilySearch' Account, via/though ("Private") 'Messaging' in 'FamilySearch; or, direct "E-mail"?

Why make the Participant (ie, User/Patron) contact you?

I was under the understanding that "Moderators" [ ie. 'FamilySearch' "Support" (Personnel) ] had the ability to TAKE posts, such as this (under this 'Category'), into the Workings of 'FamilySearch' "Support", to deal with the matter, via/though ("Private") 'Messaging' in 'FamilySearch; or, direct "E-mail", to resolve the matter.

Just curious.

I thought that the Participant (ie, User/Patron) was ALREADY reaching out for help / assistance through this post.

Brett

1ByrdLady

Your question will be forwarded to a specialty team for review and resolution. You may be contacted by that team if they need to gather more information.

sjtibbitts

Sent private message for more information regarding deceased grandmother.