FamilySearch official community representatives in Community Groups
Is there a way to identify official FamilySearch representatives in responses in Community Groups?
Are all user responses equally valid?
Answers
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FYI
I am just another 'lowly' User/Patron ...
[ And, one who has been participating in the "Community.FamilySearch" Forum, for a number of Years.
It really depends on what you mean by ... "official FamilySearch representatives".
Please be aware that ...
The "Community.FamilySearch" Forum, is NOT like, the OLD 'FamilySearch" ("GetSatisfaction") 'Feedback' Forum, if you are familiar with that Forum, where "Official 'FamilySearch' Representatives" (eg. Product Managers; and, "Programmers'/"Engineers"; and, "Moderators" [ie. NOT 'FamilySearch' "Support" (Personnel)], DID participate.
Firstly ...
In the "Community.FamilySearch" Forum there are "Administrators" (ie. 'FamilySearch' (Personnel) - Employees) who do, "Watch"; and, "Participate" (But, NOT regularly; and, ONLY when called for/needed).
'Badge' next to their "Contact" Name = [ Admin ]
Secondly ...
In the "Community.FamilySearch" Forum there are "Leaders" of the various 'Groups', whose responsibility it is to manage the 'Group' [or, 'Groups'] (ie. 'Groups' Section') to which they have stewardship. But, some, maybe many, are NOT "Official 'FamilySearch' Representatives"; whereas, some are.
NO 'Badge'; but, the fact that they are a "Leader' of a 'Group' is indicated in the members area on that 'Group'
Thirdly ...
[ And, a much later; and, more recent addition, to the "Community.FamilySearch" Forum ... ]
In the "Community.FamilySearch" Forum there are "Moderators" [ie. in this case, 'FamilySearch' "Support" (Personnel)], whose responsibility it is to mainly handle 'Questions' (ie. "Q and A" Section") [ eg. 'Category' = "Temple" ] that can ONLY be dealt with by 'FamilySearch' "Support".
'Badge' next to their "Contact" Name = [ Mod ]
Finally ...
Just sometimes; and, only just sometimes, there are, "Posts"; and, "Comments" (to other posts), in the "Community.FamilySearch" Forum, actually by "Official 'FamilySearch' Representatives" (eg. Product Managers; and, "Programmers'/"Engineers"; where, they sometimes do not announce the fact that they are "Official 'FamilySearch' Representatives" [nor, do they have a 'Badge' next to their "Contact Name"]; but, some of the (us) older regular participants, of the various 'iterations' of the Forum, know who they are.
I hope that this helps, somewhat.
Brett
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FYI
Furthermore ...
Just so that you are aware ...
The "Community.FamilySearch" Forum was originally established on the 'premise' of:
Users/Patrons, HELPING / ASSISTING, Users/Patrons ...
And, has been successfully operating that way for a number of Years.
Brett
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FYI
One last thing ...
The 'FamilySearch' "Support" Case (Management) System, was FORCED to make such a "Move" ...
The Company, who 'Developed'; and, 'Owns', the Software, Platform, (eg. SalesForce), of the particular Case (Management) System, that 'FamilySearch' WAS using, may have, 'pulled the pin'; or, made a "Change" in policy, that forced 'FamilySearch' OUT.
The (now, OLD, 'Defunct') 'FamilySearch' "Support" Case (Management) System, existed; BEFORE, the "Community.FamilySearch" Forum.
The 'FamilySearch' "Support" Case (Management) System WAS the MAIN "Support" mechanism in 'FamilySearch'.
And, the "Community.FamilySearch" Forum, was originally, TOTALLY, separate to; and, distinct from, the 'FamilySearch' "Support" Case (Management) System.
Unfortunately, it appears, that the 'demise', of the Software, Platform, (eg. SalesForce), for the Case (Management) System, that 'FamilySearch' was using, must have been rather SUDDEN - without, a recourse.
Hence, WHY, the 'FamilySearch' "Support" (Personnel), 'ALL of a SUDDEN', appeared (ie. FORCED, included, into) this "Community.FamilySearch" Forum, which was NOT originally established for that purpose.
And, also, WHY, everything, in this "Community.FamilySearch" Forum, is NOW, in a, 'state of flux'.
Just some background.
Brett
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