@David A Wilson I think what has happened, just a guess, is that the highlight function has been changed so that highlights are applied to any keyword[s] in the search box. Be they as a standalone keyword or within a keyword phrase

For this search — +"nelson hays" +"nannie hays"

This is a portion of the results

You can see that any appearance in the transcript of the words nelson… hays… or nannie… are highlighted. Actually this can be helpful to avoid overlooking other Hays family members in the record. In this case there are several. But it can also cause some undesirable highlights to appear like the letters S and J in my first example.

Prior to this change I would typically build my keywords to purposely create this kind of highlighting e.g. +"nelson hays" +"nannie hays" hays

Now that I better understand how the highlights are applied I think this was an intentional change.

Here's one last example. Not the 'best' one, but it can give you an idea of what highlights may be applied that are not so 'useful'… Keyword Phrase — "thomas and frank"